Sladust Return & Refund Policy

Returns

We want you to be completely satisfied with your Sladust purchase. If you're not happy with your product, you may request a return within 30 days of delivery.

We understand that you may want to briefly try your wool dust mop to determine whether it meets your needs. Products may be returned in new or lightly tested, clean condition, provided they are returned in their original packaging.

Products showing excessive use, significant dirt, dust or pet hair accumulation, damage, or missing components are not eligible for return.

All returns are subject to inspection upon receipt. Sladust reserves the right to refuse returns that do not meet these conditions, except where otherwise required by law.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Sladust provides discounted return shipping labels upon request. The cost of the label will be deducted from your refund.

Products must be securely packed in their original packaging to help prevent damage during shipping.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be initiated to your original payment method within one business day of approval. Please allow additional time for your bank or credit card provider to post the credit.

We do not charge restocking fees for eligible returns.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.

Sale Items

Products purchased during sales or promotional offers are eligible for return under the same conditions as regularly priced products.

Undeliverable Orders

Orders are shipped to the address provided at checkout. If an order is returned to us because it could not be delivered to the address provided, we will refund the purchase price less the actual shipping costs incurred, subject to applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at service@sladust.com so we can help resolve the issue.

When the problem is our responsibility, we will arrange an appropriate replacement or refund without charging you for return shipping.

Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped products. Please contact us at service@sladust.com before returning an item.

Return Address

Sladust LLC
217-4 Maxham Meadow Way
Woodstock, VT 05091
United States

Email: service@sladust.com

Please contact us before shipping your return so we can provide instructions and a discounted return shipping label.